Helpful articles and answers for this topic
Sending, receiving and managing your messages
This site is targeted at bringing together two groups of people: 1. People seeking homestay accommodation, such as students who are studying in Auckland 2. Auckland host fa..
For homestay guests the site is and always will be completely free. For host families they can choose a free or paid listing for $24.95 per month. It is necessary to have at least..
You can register using the Registration page. As part of the registration you must activate your account. Then you will be able to login...
You can set your listing to hidden anytime. Login to the site. Click Dashboard on the top of any page. Click Edit Listing. On this page is Hide Listing? option. Hiding is unrelat..
No. Any arrangement is purely between homestay provider and the student. We feel it is better to have fewer people in the chain wanting a slice of the money for adding little valu..
These are set by each homestay host themselves...
Login to the site. Click the Upgrade button in the banner. Follow the steps to upgrade...
For a monthly fee of $24.95 a featured listing provides many benefits to increase your likelihood..
Login to our site (if not logged in already). Click the Dashboard link at the top of every page. Click Billing. If you paid by PayPal there will be a 'Cancel PayPal Subscription' b..
Upgrades are automatic the instant we receive payment. Delays occur if you send an eCheque by PayPal. PayPal will send an eCheque instead of an Instant Payment if you have a bank..
Login to the site. Locate the host you are interested in. There will be a contact form in the page...
It is typical to pay on arrival but it is up to agreement between the homestay and the guest. Please read our Online Safety guidance...
You must have activated your account to login. If not please use the resend link. If you have forgotten your password please use the password reminder link...
You can do this but it is not recommended. Almost certainly it will lead to ongoing spam e-mail. Free host listings that include an email address, phone number or encourage offli..
We periodically remove old guest listings. Free host listings are removed every 3-4 months. Free host listings that include email addresses, phone numbers or try to encourage of..
The messaging system on Auckland Homestay has been designed to help make communication between members simple, centralised and above all, safe. The messaging sys..
You must first be logged in. One way is to go to the Dashboard \ Sent messages:..
You must first be logged in. Then adt the top of each page will be a Dashboard link. In the Dasboard is a Photos link, here you are able to add, edit or delete photos...
These instructions apply to homestay hosts only. You must first follow the steps to How do I verify my phone number?..
Messages remain on our website, they cannot be lost. We send a separate email notification to the person you contacted to advise there is a message to read on our website. You..
Your listing may not appear for a number of reasons, please follow these few steps to rectify: Problem: Are you able to login? If not, your listing may have..
You can either hide your listing or set your availability dates accordingly...
Deletion can be completed from the Dashboard on our website Login (if not already)Click the Dashboard link at the top of every pageClick Delete Account..
The most common cause of this is because of not selecting an address from the choices returned by Google Maps when typing your address. This is imperative to do as it ensures the a..
The process to update card payment details differs depending if you are using PayPal or paying us directly. For PayPal the process is a little tedious & needs to be done on the Pa..
You must first be logged in. Click the dashboard link at the top of every page. Click the profile link If your phone number is incorrect..
Login to the site. Locate the guest you are interested in. Scroll down the listing and there will be a contact form in the page...
We do not inspect accommodation or screen visiting students. The purpose of this website is to provide a platform for students and homestay providers to communicate. There are some..
Login to our site (if not logged in already). Click the Dashboard link at the top of every page. Click Profile. Change t..